Rybrook dealership, Warwick

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   What terrific service!!

I visited the Rybrook dealership in Warwick for the first time today after some kind sole had left a deep scratch all down the rear left quarter of my E46 330 Ci. Someone who worked in the body shop, but who was off duty, accompanied my to my car. After some head scratching and chat, he got me a coffee and asked me to take a seat for 5 minutes. Sure enough in 5 minutes I was stood by the side of my car with not a mark on it. 

Unbelievable! There was no charge. No invoice from the service desk. Just kind words, elbow grease and professionalism. What a great advert for them and BMW!

Will   

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LGrocott Members Profile Send Private Message Find Members Posts Add to Buddy List Club Member Joined: 13 Dec 2011 Location: Warwick Status: Offline Points: 25	Post Options Post Reply Quote LGrocott Report Post Thanks(0) Quote Reply Topic: Rybrook dealership, Warwick Posted: 28 Jan 2012 at 5:41pm
	What terrific service!! I visited the Rybrook dealership in Warwick for the first time today after some kind sole had left a deep scratch all down the rear left quarter of my E46 330 Ci. Someone who worked in the body shop, but who was off duty, accompanied my to my car. After some head scratching and chat, he got me a coffee and asked me to take a seat for 5 minutes. Sure enough in 5 minutes I was stood by the side of my car with not a mark on it. Unbelievable! There was no charge. No invoice from the service desk. Just kind words, elbow grease and professionalism. What a great advert for them and BMW! Will

AShah Members Profile Send Private Message Find Members Posts Add to Buddy List Region Chair Welsh Region Chairman Joined: 27 Jul 2011 Location: Bridgend, Wales Status: Offline Points: 215	Post Options Post Reply Quote AShah Report Post Thanks(0) Quote Reply Posted: 30 Jan 2012 at 11:24am
	Great to see that there are some dealers who to after sales care! Well done Rybrook!
	E36 home of South Wales! Current: '95 M3 4 Door (For Sale) '99 323 Sport Tourer '91 325iSEA 4 Door Old: '93 325 Coupe '96 318is Coupe '92 320 Coupe '96 318is Coupe

I_MNL Members Profile Send Private Message Find Members Posts Add to Buddy List Club Member Joined: 02 Feb 2012 Location: Driving in car Status: Online Points: 35	Post Options Post Reply Quote I_MNL Report Post Thanks(0) Quote Reply Posted: 02 Feb 2012 at 11:28pm
	wow! What and how did they do it?!?!

LGrocott Members Profile Send Private Message Find Members Posts Add to Buddy List Club Member Joined: 13 Dec 2011 Location: Warwick Status: Offline Points: 25	Post Options Post Reply Quote LGrocott Report Post Thanks(0) Quote Reply Posted: 03 Feb 2012 at 12:56pm
	If I'm honest, I don't know. I was shown somewhere else while it was done - I was advised not to look. But the polish used was in a large toothpaste looking dispenser and he used a microfiber polishing cloth. The substance that was removed was a nylon based plastic grey resin that the bodyshop technician thought may have come from a high plastic bumper on a transit style van. I'm really surprised as to how tough the paint finish is. W

AndrewE Members Profile Send Private Message Find Members Posts Add to Buddy List Club Member Joined: 25 Jun 2007 Status: Offline Points: 726	Post Options Post Reply Quote AndrewE Report Post Thanks(0) Quote Reply Posted: 04 Feb 2012 at 11:34am
	They would have blocked it down with 1200 and then 3000 grit before mopping it with Farecla compound. You'd be surprised how thick the paint is.

I_MNL Members Profile Send Private Message Find Members Posts Add to Buddy List Club Member Joined: 02 Feb 2012 Location: Driving in car Status: Online Points: 35	Post Options Post Reply Quote I_MNL Report Post Thanks(0) Quote Reply Posted: 04 Feb 2012 at 3:10pm
	Very very interesting. thanks for mentioning this
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