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15422

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Topic: Credit card
Posted: 04 Jul 2018 at 1:18am

can you please inform me why you charge to pay on a credit card when it not allowed by European law

Red7

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Office

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Posted: 04 Jul 2018 at 10:49am

We do not apply any surcharge to any transactions by card.

If you can contact the office on 01970 267989 or email michelle@bmwcarclubgb.co.uk we can look into this further for you.

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cre8

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Posted: 04 Jul 2018 at 10:53am

Michelle - this is in the MStyle section and the query is to them, notthe club

I have contacted MStyle to ask them to respond Wink

Edited by cre8 - 04 Jul 2018 at 10:53am

MStyle

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Posted: 09 Jul 2018 at 11:37am

Hi,

Thank you for your query.

We charge borne costs as a business – that is the charges that we have to pay as a business using a payment service provider such as Visa/Mastercard. The EU law has come into force to prohibit surcharges – contributing to indirect costs such as admin overheads, set-up fees etc - as this is then classed as profit-making. To clarify, we do not do this or pass on any other prohibited costs to our customers - if anything it costs us as a company as we currently charge the lowest amount – under what many of the payment service providers charge us for using their services. Many companies will just increase their RRP to cover these inclusions however, we have remained transparent so that yourself as a consumer can know what exact breakdown cost of your purchase is.

If you would like to know more information or have any further queries, please contact us directly info@mstyle.co.uk and we will be happy to help, thanks!

www.MStyle.co.uk | Visit us on Facebook or @MStyleUK on Instagram!

Norrie

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Posted: 09 Jul 2018 at 2:51pm

I 100% agree with the above statement. We as a non related car business do not accept American Express as the fees at too high. There is a fixed cost for the card terminal even if no transactions are made and then depending upon the type of card there is a percentage charge. We always point out to the customer that they can pay by cash, direct into our account, by debit card which we do not charge the 50 pence per transaction, by bank transfer or by cheque subject to cleared funds. There are many ways to purchase. The credit card companies charge a fee to make revenue, but also as under some credit cards they give insurance protection for purchased goods or in cases of dispute. This does not affect the customers statutory rights.

Norman Burnham Alpina E65 B7
E39 523i Saloon

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15422 Members Profile Send Private Message Find Members Posts Add to Buddy List Club Member Joined: 25 May 2016 Location: Manchester Status: Offline Points: 12	Post Options Post Reply Quote 15422 Report Post Thanks(0) Quote Reply Topic: Credit card Posted: 04 Jul 2018 at 1:18am
	can you please inform me why you charge to pay on a credit card when it not allowed by European law
	Red7

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Office Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 05 Aug 2014 Status: Offline Points: 330	Post Options Post Reply Quote Office Report Post Thanks(0) Quote Reply Posted: 04 Jul 2018 at 10:49am
	We do not apply any surcharge to any transactions by card. If you can contact the office on 01970 267989 or email michelle@bmwcarclubgb.co.uk we can look into this further for you.
	BMWCCHQ

cre8 Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Administrator Joined: 22 Apr 2008 Status: Offline Points: 209	Post Options Post Reply Quote cre8 Report Post Thanks(0) Quote Reply Posted: 04 Jul 2018 at 10:53am
	Michelle - this is in the MStyle section and the query is to them, notthe club I have contacted MStyle to ask them to respond Edited by cre8 - 04 Jul 2018 at 10:53am

MStyle Members Profile Send Private Message Find Members Posts Add to Buddy List Forum Member Forum Sponsor Joined: 17 Nov 2017 Location: Essex Status: Offline Points: 103	Post Options Post Reply Quote MStyle Report Post Thanks(0) Quote Reply Posted: 09 Jul 2018 at 11:37am
	Hi, Thank you for your query. We charge borne costs as a business – that is the charges that we have to pay as a business using a payment service provider such as Visa/Mastercard. The EU law has come into force to prohibit surcharges – contributing to indirect costs such as admin overheads, set-up fees etc - as this is then classed as profit-making. To clarify, we do not do this or pass on any other prohibited costs to our customers - if anything it costs us as a company as we currently charge the lowest amount – under what many of the payment service providers charge us for using their services. Many companies will just increase their RRP to cover these inclusions however, we have remained transparent so that yourself as a consumer can know what exact breakdown cost of your purchase is. If you would like to know more information or have any further queries, please contact us directly info@mstyle.co.uk and we will be happy to help, thanks!
	www.MStyle.co.uk \| Visit us on Facebook or @MStyleUK on Instagram!

Norrie Members Profile Send Private Message Find Members Posts Add to Buddy List Club Member Joined: 15 Jul 2012 Location: Wessex Status: Offline Points: 3517	Post Options Post Reply Quote Norrie Report Post Thanks(0) Quote Reply Posted: 09 Jul 2018 at 2:51pm
	I 100% agree with the above statement. We as a non related car business do not accept American Express as the fees at too high. There is a fixed cost for the card terminal even if no transactions are made and then depending upon the type of card there is a percentage charge. We always point out to the customer that they can pay by cash, direct into our account, by debit card which we do not charge the 50 pence per transaction, by bank transfer or by cheque subject to cleared funds. There are many ways to purchase. The credit card companies charge a fee to make revenue, but also as under some credit cards they give insurance protection for purchased goods or in cases of dispute. This does not affect the customers statutory rights.
	Norman Burnham Alpina E65 B7 E39 523i Saloon