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Dealer Special Orders
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Nifty50 View Drop Down
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Points: 71 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Nifty50 Quote  Post ReplyReply Direct Link To This Post Topic: Dealer Special Orders
    Posted: 30 May 2021 at 7:48pm
Hello chaps,

I recently ordered a couple of hoses from the dealer and was told they would have to come from Germany and would be 5-10 days. Less than 24hrs after placing the order I discovered that the problem was with a a clamp rather than with the hose and called to cancel the order. I was told, "sorry we are unable to return items to Germany, a special order cannot be returned" 

The two hoses were standard items and the only thing that was "special" was that they didn't have them in stock. I also advised that Germany would not have even despatched the items yet let alone worrying about returning them.

I have done a bit of googling and it would seem that as the items were neither bespoke nor unique that should be capable of return and refund. Thus far I have written to the dealer but have heard nothing yet.

Has anyone had a similar experience or perhaps know the law in relation to this scenario.

Cheers
Graham
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Norrie View Drop Down
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Points: 4117 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Norrie Quote  Post ReplyReply Direct Link To This Post Posted: 31 May 2021 at 11:33am
Good Day I am in West Sussex. I use the Indy BMR Performance. They get all their parts from Vines BMW Gatwick. BMR is well known for the fact it services and repairs all BMW from 1970s up to latest models. It has loads of E30, E24, E28, E39 and others including many ALPINA. I had parts ordered for my car which turned out not to be needed, not a problem sending anything back. I accept they order hundreds of parts but suspect in the case above the dealer simply did not want them as opposed to not being able to return them to Germany.   
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Mike Fishwick View Drop Down
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Points: 2753 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Mike Fishwick Quote  Post ReplyReply Direct Link To This Post Posted: 31 May 2021 at 4:30pm
In these bean-counting times dealers keep very few parts in stock, relying instead on 'Just in time' supply.  As with all conveniences, this has its own price and problems.  For example, the dealer does not receive the usual discount, and has to pay BMW GB a handling fee should anything be returned, which from the dealer point of view can make the transaction a loss to the dealer.

I suppose that one could consider that by ordering the parts, you have entered into a contract with the dealer, who obviously does not want you to break it at their expense.  I would guess that you have no recourse, and will simply have to be more careful about what you order next time!  Fault diagnosis by replacing components is seldom fruitful, and always expensive.
A Z3 is not just for Christmas - it's for life!
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Nifty50 View Drop Down
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Points: 71 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Nifty50 Quote  Post ReplyReply Direct Link To This Post Posted: 31 May 2021 at 7:53pm
Originally posted by Mike Fishwick Mike Fishwick wrote:

For example, the dealer does not receive the usual discount, and has to pay BMW GB a handling fee should anything be returned 

  Fault diagnosis by replacing components is seldom fruitful, and always expensive.

On the basis that the goods would take 5-10 days to arrive from Germany and I wished to cancel within 24hrs of ordering, I felt it was senseless to allow any cost to be incurred. The dealer's deliberate refusal to mitigate a loss whether mine or theirs will not go unchallenged.

Fault diagnosis by replacing components is the only way that dealers operate which I discovered to my previous expense. It is difficult to deny this as one hears horror stories about certain dealerships every day and it is why I now choose to do my own maintenance. 
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PROtas View Drop Down
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Points: 18 		Post Options Post Options   Thanks (0) Thanks(0)   Quote PROtas Quote  Post ReplyReply Direct Link To This Post Posted: 01 Jun 2021 at 10:01am
If your BMW is a classic, it looks as if getting parts from Germany is about to become a thing of the past! This message appears on the BMW Classic Shop website (https://shop.bmw-classic.de):

'Dear Classic customers, we would like to inform you that we will discontinue the operation of our shop on July 1, 2021. Of course, you can order ersatzzeile now and in the future as usual directly from your BMW dealer or your BMW branch.

If you have any questions, please do not hesitate to contact us at classic-shop@bmw.de. We thank you for your loyalty, your BMW Classic'
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Nifty50 View Drop Down
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Points: 71 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Nifty50 Quote  Post ReplyReply Direct Link To This Post Posted: 03 Jun 2021 at 6:03pm
Full refund received.
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